Refund Policy

At Hyper Reach, we stand behind the quality of our digital products. We want you to be fully satisfied with your purchase. This Refund Policy outlines the conditions under which refunds are issued for digital products and services sold through hyperreach.site.

Our core principle: Refunds are eligible for digital purchases if the product does not work as intended on your store or platform, subject to the conditions outlined below.

1. Eligibility for Refunds

We offer refunds for digital product purchases under the following circumstances:

1.1 Product Does Not Work as Intended

If a product you purchased from us fails to perform the core functions described on its product page or in its documentation, and our support team is unable to resolve the issue within a reasonable timeframe, you are eligible for a full refund.

To qualify under this condition, you must:

• Contact our support team at hello@hyperreach.site within 14 days of your purchase.
• Provide a clear description of the issue, including steps to reproduce the problem.
• Grant our support team reasonable access and cooperation to diagnose and attempt to resolve the issue.
• Ensure your store environment meets the minimum system requirements specified for the product.

1.2 Duplicate Purchase

If you accidentally purchase the same product twice, we will refund the duplicate purchase in full upon verification.

1.3 Wrong Product Purchased

If you purchase a product by mistake (e.g., buying a Shopify app when you run a WooCommerce store), contact us within 7 days of purchase for a full refund, provided the product license has not been activated or used.

2. Non-Refundable Circumstances

Refunds will not be issued in the following situations:

• Change of mind: We do not offer refunds simply because you no longer want the product or decided not to use it.
• Compatibility issues caused by third-party plugins or themes: If the product conflicts with another plugin, theme, or custom code not provided by us, and the issue cannot be resolved without compromising the product's core functionality, a refund may not be issued.
• Lack of expertise: Refunds are not provided if you lack the technical knowledge to install or configure the product, unless our support team confirms a genuine product defect.
• Policy violations: If the product was used in violation of our Terms and Conditions or for illegal purposes.
• Refund abuse: We reserve the right to deny refund requests if we detect a pattern of purchase-and-refund behavior that suggests abuse of this policy.
• Custom development work: Deposits and payments for custom builds, bespoke development, or consulting services are non-refundable once work has commenced, unless otherwise agreed in writing.

3. Refund Process

To request a refund, please follow these steps:

• Email us at hello@hyperreach.site with the subject line "Refund Request — [Order ID]".
• Include your order ID, the email address used for purchase, and a detailed explanation of why you are requesting a refund.
• If applicable, attach screenshots, error logs, or screen recordings that demonstrate the issue.
• Our support team will acknowledge your request within 2 business days and begin investigating the issue.

Once your refund request is approved, the refund will be processed to the original payment method within 7 to 14 business days. The exact timing may vary depending on your payment provider or bank.

4. Support Before Refund

We strongly encourage customers to reach out to our support team before requesting a refund. In many cases, what appears to be a product defect is actually a configuration issue, conflict, or misunderstanding that can be quickly resolved. Our team is committed to making our products work for you.

We provide support via:

• Email: hello@hyperreach.site
• Phone: +91 89252 85552 (Business hours: 10:00 AM – 7:00 PM IST, Monday–Saturday)

5. Subscription and Renewal Refunds

For products sold on a subscription basis (annual or monthly):

• You may cancel your subscription at any time. Cancellation will stop future billing but does not automatically entitle you to a refund for the current billing period.
• If you cancel within 7 days of a renewal charge and have not used the product during the renewed period, you may request a prorated or full refund of the renewal charge at our discretion.
• No refunds are provided for partial months or years of unused subscription time.

6. Chargebacks and Disputes

If you initiate a chargeback or payment dispute with your bank or payment provider before contacting us, we reserve the right to suspend your account and revoke all licenses associated with your purchases until the dispute is resolved. We strongly encourage you to contact us directly so we can resolve any issue without involving third-party dispute processes.

7. Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date. Refund requests will be evaluated based on the policy in effect at the time of purchase.

8. Contact Us

If you have any questions about this Refund Policy or need to request a refund, please contact us:

HyperReach by Vrishaba Visuals LLP
Address: No 7/3 Madley Lane Road, T. Nagar, Chennai - 600017, India
Phone: +91 89252 85552
Email: hello@hyperreach.site